Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at modpizzameal.digital, place orders, use our digital services, or otherwise interact with us. Please read this policy carefully before using our services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and complying with all applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and the Federal Trade Commission Act (FTC Act).

1. Company Information and Contact Details

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us using the following details:

For privacy-specific inquiries, you may direct your correspondence to our privacy team via email at [email protected] with the subject line "Privacy Inquiry."

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors and users of the modpizzameal.digital website
• Customers who place orders online or through our digital platforms
• Users who create accounts or register for our loyalty programs
• Individuals who contact us through our website contact forms or email
• Users who subscribe to our newsletters, promotional materials, or marketing communications
• Any individual whose personal data we collect in connection with our food service business operations

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through our platform.

3. Information We Collect

We collect various categories of information depending on how you interact with our website and services. Below is a detailed breakdown of the types of information we may collect:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name – to identify you and personalize communications
• Email address – for order confirmations, receipts, and marketing communications
• Phone number – for delivery updates and order-related communications
• Billing and shipping addresses – to process and fulfill your food orders
• Date of birth – where applicable for age verification or loyalty program benefits
• Username and password – to manage your account securely

3.2 Payment and Financial Information

To process orders, we collect payment-related information. However, please note that we do not store complete payment card details on our servers. Payments are processed through PCI-DSS compliant third-party payment processors. The data we collect includes:

• Partial credit/debit card numbers (last four digits for identification)
• Billing address associated with the payment method
• Transaction identifiers and order reference numbers
• Payment processor tokens

3.3 Order and Transaction Data

We collect detailed records of your interactions with our food ordering platform, including:

• Items ordered, customizations, and dietary preferences
• Order history and frequency of purchases
• Delivery instructions and location preferences
• Loyalty points, rewards, and promotional code usage
• Customer feedback and reviews submitted through our platform

3.4 Usage and Behavioral Data

When you browse our website, we automatically collect certain usage data, which may include:

• Pages visited and time spent on each page
• Navigation paths and click-through patterns
• Search queries entered on our platform
• Items viewed, added to cart, or abandoned
• Referral URLs and traffic sources
• Timestamps of visits and session duration

3.5 Device and Technical Information

We collect technical information about the devices and browsers used to access our website:

• IP address (Internet Protocol address)
• Device type (desktop, tablet, mobile phone)
• Operating system and version
• Browser type and version
• Screen resolution and display settings
• Mobile device identifiers (where applicable)
• Internet service provider (ISP) information
• General geographic location derived from IP address

3.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior on our website. This data includes session identifiers, preferences, and analytics information. Please refer to our Cookie Usage section (Section 9) for more details.

3.7 Communications Data

If you contact us via email, phone, or through our contact forms, we collect:

• The content of your messages and inquiries
• Contact details provided in correspondence
• Records of communications for quality assurance and legal purposes
• Feedback and survey responses

3.8 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social media platforms (if you log in via social login features)
• Third-party delivery partners and food aggregator platforms
• Analytics providers and advertising networks
• Fraud prevention and identity verification services

4. How We Use Your Information

We use the information we collect for the following purposes, in accordance with applicable U.S. law:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and profile
• Communicating with you about order status, updates, and delivery information
• Providing customer support and resolving disputes
• Processing payments and issuing refunds where applicable

4.2 Personalization and User Experience

• Personalizing your experience on our platform based on order history and preferences
• Recommending menu items, combinations, and promotions tailored to your tastes
• Saving your preferences, favorite orders, and delivery addresses
• Providing location-based services such as finding nearby restaurant locations

4.3 Marketing and Promotional Communications

• Sending newsletters, promotional emails, and special offers with your consent
• Informing you about new menu items, limited-time offers, and seasonal specials
• Administering loyalty programs, reward points, and referral bonuses
• Running targeted advertising campaigns through third-party platforms
• Conducting surveys and market research to improve our offerings

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you, or by contacting us at [email protected].

4.4 Analytics and Business Improvement

• Analyzing website traffic, user behavior, and conversion rates
• Understanding customer preferences to improve our menu and services
• Measuring the effectiveness of marketing campaigns
• Identifying technical issues and improving website performance
• Conducting internal research and product development

4.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Protecting the rights, property, and safety of our customers, employees, and business
• Preventing fraud, abuse, and unauthorized use of our platform
• Enforcing our Terms of Service and other agreements

5. Legal Basis for Processing Your Data

We process your personal information based on the following legal grounds under applicable U.S. law and the principles established by the FTC Act and state privacy regulations:

• Contractual necessity: Processing required to fulfill your orders and manage your account
• Legitimate business interests: Analytics, fraud prevention, and service improvement
• Consent: Marketing communications and non-essential cookies (where consent is required)
• Legal obligation: Compliance with applicable laws, regulations, and court orders

6. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information for monetary consideration. However, we may share your information with trusted third parties under the following circumstances:

6.1 Service Providers and Business Partners

We engage third-party service providers who assist us in operating our business and providing services to you. These providers are contractually bound to protect your information and use it only for the purposes we specify:

• Payment processors: To securely handle payment transactions
• Delivery partners: To fulfill and track your food delivery orders
• Email service providers: To send transactional and marketing emails
• Cloud hosting providers: To store and manage our website and data infrastructure
• Analytics providers: Such as Google Analytics, to analyze website usage
• Customer support platforms: To manage and respond to support requests
• Marketing and advertising platforms: To deliver targeted advertisements

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend our legal rights and property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our users, employees, or the public
• Protect against legal liability

6.3 Business Transfers

In the event that Mod Pizza undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs and advise you of any choices you may have regarding your information.

6.4 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify any individual with third parties for research, marketing, analytics, or other purposes. This type of data is not subject to the protections described in this Privacy Policy.

7. Data Security Measures

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols
• Data Encryption at Rest: Sensitive data stored on our servers is encrypted using advanced encryption standards
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and malware protection tools to safeguard our infrastructure
• Access Controls: We implement role-based access controls ensuring that only authorized personnel can access your personal data
• Secure Payment Processing: Payment data is handled exclusively through PCI-DSS compliant third-party processors

7.2 Administrative Safeguards

• Regular employee training on data privacy and security practices
• Privacy and data protection policies governing internal data handling
• Data processing agreements with all third-party service providers
• Regular security audits and vulnerability assessments
• Incident response procedures for data breaches

7.3 Limitations

Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and interests, we will notify you in accordance with applicable state and federal breach notification laws, including applicable U.S. state breach notification statutes.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable U.S. privacy laws, including the CCPA/CPRA for California residents and similar laws in other states.

8.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for collection, the sources of information, and the categories of third parties with whom we share it.

8.2 Right to Correction

You have the right to request that we correct inaccurate personal information that we maintain about you. We will take reasonable steps to verify your identity and the accuracy of the information before making corrections.

8.3 Right to Deletion

You have the right to request that we delete personal information we have collected from you, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which the personal information was collected
• Detect security incidents or protect against illegal activity
• Comply with a legal obligation
• Exercise free speech or other rights provided by law

8.4 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information. While we do not sell personal information for money, we may share certain data with advertising partners in ways that could be considered "sharing" under California law. You may opt out by contacting us at [email protected].

8.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, to the extent technically feasible.

8.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit our use and disclosure of sensitive personal information to what is necessary to perform the services you request.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level or quality of services because you exercised your rights under applicable privacy law.

8.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Email: [email protected] with the subject line "Privacy Rights Request"

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the extension within the initial 45-day period. We may need to verify your identity before fulfilling your request. You may also authorize an agent to submit requests on your behalf, subject to our verification requirements.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and deliver personalized content and advertisements. Cookies are small text files placed on your device when you visit our website.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., shopping cart functionality, session management)
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings to enhance your experience
• Marketing/Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness

9.2 Managing Cookies

You can control and manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being placed on your device. Please note that disabling certain cookies may affect the functionality of our website.

For California residents, you may also exercise your right to opt out of cookies used for targeted advertising by following the instructions in our Cookie Policy or by contacting us directly.

For complete information about our cookie practices, please refer to our full Cookie Policy, available upon request at [email protected].

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal data is no longer required, we will securely delete or anonymize it. Where deletion is not immediately possible (for example, because your information has been stored in backup archives), we will securely store your information and isolate it from any further processing until deletion is possible.

11. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, we do not intentionally collect, use, or disclose personal information from individuals under the age of 18. Our website, services, and marketing materials are not directed at children.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

If we become aware that we have collected personal data from a child under 18 without appropriate consent, we will take immediate steps to delete that information. We may use age-verification mechanisms on certain parts of our platform to help enforce this restriction.

12. International Data Transfers

Mod Pizza is a United States-based business, and your personal information is primarily collected and processed within the United States. However, some of our third-party service providers may be located in other countries, and your information may be transferred to, stored in, or processed in those countries.

When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable U.S. law. These safeguards may include:

• Data processing agreements containing standard contractual clauses
• Use of service providers certified under recognized international data transfer frameworks
• Ensuring recipient countries provide an adequate level of data protection

Please be aware that the data protection laws in other countries may differ from those in the United States. By using our website and services, you acknowledge and consent to the transfer of your information as described in this section.

13. California Residents — Additional Disclosures

If you are a California resident, the following additional disclosures apply to you under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

13.1 Categories of Personal Information Collected in the Past 12 Months

• Identifiers (name, email, IP address, account ID)
• Commercial information (order history, purchasing records)
• Internet or electronic network activity information (browsing history, interactions with our website)
• Geolocation data (approximate location based on IP address)
• Inferences drawn from personal information to create a profile about consumer preferences

13.2 Categories of Sources

• Directly from you (account registration, order placement)
• Automatically from your device and browser
• Third-party partners and service providers
• Social media platforms (if you use social login)

13.3 Business or Commercial Purposes for Collection

We collect personal information for the purposes described in Section 4 of this Privacy Policy, including order fulfillment, account management, analytics, marketing, and legal compliance.

13.4 "Do Not Track" Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, our website does not respond to DNT signals, as no uniform standard for recognizing and implementing DNT signals has been established. However, you can manage your cookie preferences as described in Section 9.

14. Third-Party Links and External Websites

Our website may contain links to third-party websites, social media platforms, delivery partner applications, and other external services. These third-party websites have their own privacy policies, and we do not accept any responsibility or liability for their content, privacy practices, or terms of use.

We encourage you to review the privacy policies of every third-party website you visit. The inclusion of a link to a third-party website does not constitute an endorsement of that website or its privacy practices by Mod Pizza.

15. Marketing and Promotional Communications

With your consent, we may use your personal information to send you marketing communications about our products, services, promotions, loyalty rewards, and special offers. You can withdraw your consent at any time by:

• Clicking the "Unsubscribe" or "Opt-Out" link in any marketing email we send
• Updating your communication preferences in your account settings
• Emailing us at [email protected] with the subject line "Unsubscribe"

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related emails, such as order confirmations, account updates, and important policy notices.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying you of the changes
• Send an email notification to registered users where required by law

Your continued use of our website and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern.

17.1 Contact Us Directly

Submit your complaint or concern to:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will acknowledge your complaint within 10 business days and provide a substantive response within 30 days.

17.2 File a Complaint with Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection or consumer protection authority:

18. Contact Us for Privacy Matters

For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please reach out to us:

We are committed to working with you to resolve any privacy concerns in a fair and timely manner. Thank you for trusting Mod Pizza with your personal information. Your privacy is a top priority, and we are dedicated to maintaining the highest standards of data protection in all of our operations.

This Privacy Policy was last reviewed and updated on May 31, 2026. © 2026 Mod Pizza — modpizzameal.digital. All rights reserved.